HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report patients’ perspectives of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.

The HCAHPS results posted on the Hospital Compare website allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals, to state and national benchmarks, on 10 important measures of patients’ perspectives of care. For more on HCAHPS information, see Information for Professionals on this website, or visit the official HCAHPS website: www.hcahpsonline.org.

FLORIDA HOSPITAL wants to provide you with up-to-date results, below are real-time results for the hospital.

Quality Report Legend:   Excellent   Above Average   Average   Needs Improvement  Unavailable
HCAHPS REPORT
Nurse Communication				69%	75%	70%
Doctor Communication				71%	80%	76%
Staff Responsiveness				58%	63%	56%
Pain Management				60%	69%	66%
Communication on Medications				60%	59%	55%
Environment				66%	70%	65%
Quiet				43%	57%	54%
Discharge Information				80%	81%	78%
Overall Satisfaction				59%	66%	61%
Willingness to Recommend				61%	68%	65%
Updated: 7/19/10

*Disclaimer

The collection period for the measures is generally 12 months. However, some measures may be based upon fewer than 12 months. Generally, the CAHPS Hospital Survey Quality measures are refreshed the third month of each quarter. The chart below provides the current collection period for data displayed on the CAHPS Hospital Survey.